5 things that will make you a data driven organisation

by Lalit Bhise

July 27, 2013 | 02 min read


5 things that will make you a data driven organisation

After more than a year of successfully deploying automation in all sorts of brick-and-mortar companies, I wanted to share some of the learning I had.

First of all, why automate at all? What is wrong with pen and paper ..

The answer is nothing. Automation works best when you would like to scale up fast seamlessly and/or if you have external stakeholders to whom you would like to be transparent about processes and workings.

Another thing automation does is to bring about a culture of building strategies based on hard data.. i.e. make you a more data-driven organisation.

Automation is often HARD. Remember that at least 10% of your workforce will leave you once you automate their daily processes. There are many people who do not believe in discipline and would rather work in an organisation which trusts their ‘instincts’ rather than old-fashioned hard work. Be forewarned.

The following prescription works for us and our customers to automate their organisations. Hope it helps you too !

Build management willpower

This is a cornerstone of everything. Key decision-makers have to be truly convinced about becoming a data-driven organisation. If you have naysayers in the top management team, who believe that ‘this will not work in our company’, identify them and first get them on board.

Make things simple

Automation means a change of work style. No one likes to change. If you wish people to change their style of working the least you can do is build a system which is extremely fast and simple. This way your workforce would find it easier to get on board.

Remove crutches

When deploying automation, do not keep a backup with a legacy / paper-pen system. This creates suspicion/hope in the system that automation is temporary and there is a way back to the old system. If you keep crutches, you will see a lot more people coming up telling you why an older system works better than automation.

Expect problems, be patient

Assuming there is technology involved in automation, there will be initial hiccups. Expect them and be patient when they happen. Assuming your partner in automation is an honest and hardworking vendor, these teething issues will go away in no time.

Expect middle management revolt

Middle management is the toughest to get on board with automation. Reason is that automation now provides data to cross-check all their ‘claims’. They will be the ones who will try and find all the problems they can for automating their processes. The easiest way to get them on board is

  1. Assure that automation is not for policing but for rewarding sincere workers.
  2. Demonstrate how it saves them time & effort over a period of time.

Bonus: Incentivize

This is a key aspect. If you wish to maintain or even enhance the motivation of your workforce, you can link automation to incentives. Now that you have the granular data you need, you can surely come up with a data-driven performance matrix to incentivize your employees.

In no time you will see everyone jumping on to this new tool you introduced !!

Table of Contents

Want to know how retail intelligence works?
Read more Blogs

Is GenAI all Fart and No Sh*% ???

In the fast-paced world of Fast-Moving Consumer Goods (FMCG), staying ahead of the curve is crucial for success.

How To Register and Sell Products on ONDC?

Discover the potential of ONDC registration for sellers with our comprehensive guide.

Navigating the Challenges of Joining ONDC

The idea of ONDC was conceived to support entrepreneurs at the grass-root level and digitize local retailers.