WHAT IS HAMESHA LOYALTY PROGRAM?
Hamesha Loyalty Program is a Loyalty Program from Sintex where Customers can earn points against purchases of pipes, fittings & tanks and redeem their points against attractive rewards.

WHO CAN JOIN THE PROGRAM?
Only Customers who are above 18 years old and a resident of India purchasing Sintex products either directly or from authorized Sintex distributors / dealers.

HOW TO REGISTER IN THE PROGRAM?
Registration can be done by downloading the _ _ _ _Sintex Hamesha _ _ _ _ _ _ _ _ _ _ _ _ _ App on Google Store or IOS Store. Login via OTP and follow the steps to fill mandatory details (Mobile No, Name, age, Address, PAN Card, GST No, etc) in order to register.
It is recommended that registrations be done by contacting the _ _ Sintex_ _ _ _ Sales Team in your area and share all registration details as required for faster verification & entry to program.
Call us on the HELPLINE for more details.

IS THERE ANY ENROLMENT FEES?
No enrolment fees to be a part of the _ _ _Sintex Hamesha _ _ _ _ _ _ _ _ _ _ _ _ _ _ Program.

WHAT DOCUMENTS ARE REQUIRED TO GET ENROLED?
Apart from Personal Details, PAN Card / Aadhar Card / Secondary Proof is mandatory.

HOW TO LOG IN TO THE _ _ _Sintex Hamesha _ _ _ _ _ _ _ _ _ _ _ _ _ _ APP?
Customers can log in through using their registered mobile numbers. After that an OTP will be sent for verification. After entering the OTP, the _ _ _ _ Sintex Hamesha_ _ _ _ _ _ _ _ _ _ _ _ _ Membership account will be activated.

WHAT AM I AGREEING TO JOIN THE PROGRAM?
By joining the Program, you agree that you have read, understood, and agree to be bound by the _ _ _ _ _ _ Sintex Hamesha_ _ _ _ _ _ _ _ _ _ _ Loyalty Program Terms and Conditions and by any changes or modifications we may make to the Program terms and conditions.

HOW WILL YOU USE THE INFORMATION I PROVIDE THROUGH THE PROGRAM?
The personal information collected in connection with the Program is subject to our Privacy Policy as stated under the Terms & Conditions.

HOW DOES THE PROGRAM WORK?

First Customer must enroll for the program as mentioned above.
Place orders for _Pipes, Tanks _ _ _ _ _/ Sheets directly from the Authorized Distributors / Dealers, scan the QR sticker on every sheet using the SCAN option in the _ _ _ _ Sintex Hamesha_ _ _ _ _ _ _ _ _ _ _ _ _ App. Based on the orders and accumulate points. For more Premium purchase receive more points every scan.
Track performance on the _ _ _ _ _Sintex Hamesha _ _ _ _ _ _ _ _ _ _ _ _ App and plan to receive Add on Bonus Points on crossing Milestone Point Slabs.
Redeem points against attractive gift items, vouchers or even Bank Transfer.
Set your Dream Gift and plan your orders accordingly in consultation with the _ _ _ _ Sintex_ _ _ _ _ _ _ _ _ _ _ _ _ Sales Team.

I SCANNED A CROSS MARKED STICKER AND DID NOT RECEIVE POINTS?
Please contact the Helpline using the Helpline Option on the _ _ _ _Sintex Hamesha _ _ _ _ _ _ _ _ _ _ _ _ _ App.

HOW DO I EARN POINTS?
You can earn points by purchasing _Sintex products _ _ _ _ _/ Sheet from Authorized Distributors / Dealers. Receive variable points depending on the Grade and Size.
For Premium Grade and Larger Size – Win higher points every Sheet.

HOW DO I REDEEM POINTS FOR REWARDS?
Open the _ _Sintex Hamesha _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ App and Click on Redemption Catalogue.
Click on Redemption Catalogue and choose from Gifts, Vouchers or Bank Transfer.
Gift will be delivered to your registered address only (as given at the time of registration) within 30 days. For any issues you can contact the Helpline Number +91 1800-121-2764___________.

IS THERE ANY DEDUCTION IN MY POINTS DURING REDEMPTION?
Yes as per the TDS 194R rule, if you have provided the PAN Card 10% shall be deducted or removed from the points earning on over and above 20,000 Rs payout in a fiscal year.

WHAT IF I FIND THAT QR CODE IS ALREADY USED OR SCANNED?
You can contact the Helpline by submitting the query in “ Raise the Query “ option or give a missed on the number +91 1800-121-2764 _________ and receive a call back. Working hours Mon – Sat 9:30 am to 6 pm.

WHAT IF MY POINTS ARE NOT SHOWING IN MY ACCOUNT?
If you have concerns that a purchase or other action was not properly applied to your Member account, you should contact us on the Helpline number.

DOES MEMBERSHIP EVER EXPIRE?
Program membership will remain open till the time the program runs or till the time the Customer resigns from the program, or the Company cancels the membership of the Customer.

CAN I BUY THE PRODUCTS FROM ANYWHERE?
Yes, you can purchase the products from Authorized Distributors, Dealers or Customers in India.

HOW TO CHANGE MY REGISTERED MOBILE NUMBER?
You contact the Helpline and submit your query.

I WOULD LIKE TO UNDERSTAND THE Points EARNING CALCULATION?
You can check the Point Earning Structure Menu on App or contact the _ _ Sintex_ _ _ _ Sales Representative in your area to help you understand the earning calculation.

CAN MY MEMBERSHIP BE REVOKED?
Your membership may be revoked by the Company in its sole discretion, at any time.
Any abuse of the Program; failure to follow any of these Terms; misrepresentation; or conduct that may be detrimental to the interests of _ _Sintex _ _ _ _ _ _ Products Limited – it may result in the revocation of your membership and make you ineligible for further participation in the Program.

WHAT HAPPENS TO MY POINTS IF MY MEMBERSHIP IS REVOKED?
If your membership is revoked, any Points or Rewards in your account or available to you prior to such termination will automatically expire, and your access to the Program and its features will automatically terminate.

CAN THE PROGRAM BE MODIFIED OR TERMINATED?
Yes. The Company in its sole discretion may cancel, amend, modify, restrict, and/or terminate the Program, the Program Terms, or any aspect or features of the Program, at any time without prior notice, even if such changes may affect Points already earned and/or the value of Rewards already accumulated and/or the ability to redeem Rewards.

HOW DO I TERMINATE / CANCEL MY PROGRAM MEMBERSHIP?
If you decide that you no longer want to be part of the Program, you may cancel your membership at any time by contacting the Helpline number.

WHAT HAPPENS TO MY POINTS IF I TERMINATE / CANCEL MY PROGRAM MEMBERSHIP?
You can redeem your points accumulated till that time subject to adherence to statutory norms.

CAN I GET CASH INSTEAD OF GIFTS?
The program allows you to redeem via Bank Transfer only. No physical cash.

CAN I TRANSFER MY POINTS TO ANOTHER CONTRACTOR?
Earned points are non-transferrable.

HOW DO I CHANGE MY REGISTERED MOBILE NO?
To change the registered Mobile number, contact the Helpline Number.

HOW CAN I KNOW MY CURRENT POINT STATUS?
You can check your points in the My Earnings Tab on your _ _ _Sintex Hamesha _ _ _ _ _ _ _ _ _ _ _ _ _ _ App or can call the Helpline number.

WHAT HAPPENS IF I FIND GIFTS TO BE INCORRECTLY REDEEMED OR FAULTY OR I HAVE QUERIES?
You can contact the _ _Sintex Hamesha _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Helpline or Raise a Query.