by Bizom
September 12, 2023 | 04 min read
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The Open Network for Digital Commerce (ONDC) is a revolutionary initiative launched by the Government of India, aimed at transforming the e-commerce landscape of the country. This article delves into the intricacies of ONDC, elucidates the reasons for registering on the platform, provides a comprehensive guide on how to sell products on ONDC, and addresses various aspects of its functioning, including order fulfillment, logistics solutions, and its unique differentiators from established e-commerce giants like Amazon and Flipkart.
What is ONDC?
The Open Network for Digital Commerce (ONDC) is a digital commerce ecosystem envisioned to empower local businesses and artisans by providing them with a robust platform to sell their products online. This initiative seeks to harness the power of technology and e-commerce to bridge the gap between consumers and sellers, thereby promoting economic growth and digital inclusion.
Why Register on ONDC?
Registering on ONDC offers numerous benefits to sellers, making it an attractive proposition for businesses of all sizes. Here are some compelling reasons to consider:
1. Level Playing Field: ONDC provides a level playing field for small and medium-sized businesses, enabling them to compete effectively with larger players in the e-commerce sector.
2. Reduced Dependency: Sellers can reduce their dependency on intermediaries and gain direct access to a vast customer base, which can lead to increased sales and profitability.
3. Nationwide Reach: ONDC’s pan-India presence ensures that sellers can tap into a diverse and widespread customer demographic.
4. Support for Artisans: The platform places a special emphasis on supporting local artisans and traditional crafts, helping preserve and promote India’s rich cultural heritage.
5. Transparent Policies: ONDC aims to establish transparent and fair business practices, fostering trust between sellers and consumers.
How can I onboard as a seller on ONDC?
The primary motive for any business to enter the digital realm is to get better visibility, business growth, and a sense of control over the business. ONDC offers this and a lot more. It is a major breakthrough in the Indian ecommerce industry where it offers all businesses whether big or small an equal opportunity to have a voice, visibility, and growth opportunities. So, give wings to your business with the Bizom ONDC Seller app.
Do I have to pay high commissions to buyer apps and seller apps on ONDC?
The commissions of buyer apps and seller apps on ONDC are significantly less as compared to the commissions of closed marketplaces.
After onboarding as a seller on ONDC, from where the customers will discover my products?
Once a seller is onboarded on ONDC, the customer will be able to buy the products from any of the buyer applications which are live on ONDC. For e.g. Pincode, Paytm, Mystore, etc.
Who can sell products on ONDC?
Any registered seller can sell products on ONDC. For e.g. Bizom is enabling brands, distributors and retailers across various categories to sell on ONDC.
Does Bizom offer feet on the street support as a part of its offering on the seller side?
Yes, Bizom offers feet on street support to onboard sellers on ONDC.
What are the documents required to onboard on ONDC?
Basic documentation is required to sell on ONDC. You will need a GST certificate, bank account proof, and a PAN card.
Why would any seller who has their own website will onboard on ONDC?
The benefit of onboarding on ONDC is that the seller will get access to millions of users who are already using the buyer apps integrated on ONDC. These users will become prospective customers for the sellers who get onboarded on ONDC.
Can I onboard as a seller on two seller apps?
There is no benefit of onboarding on two seller apps at the same time because that will result in duplicacy. However, if you are onboarded on one seller app and are not happy with the services, you can choose to switch between seller apps.
After getting an order from any buyer app, how will I process the order?
The orders can be processed by the interface given to you by the seller apps. Bizom Seller app’s functionalities are available on mobile app as well as web portal.
How will the customer choose the seller on the buyer apps?
Customer will be able to choose the products/sellers based on his preferences i.e. location, brand, category, etc.
Is there an ONDC webiste/app from where I can buy the products?
ONDC is not a platform/app, it’s a protocol. You can buy products from the buyer apps that are live on ONDC.
Can all the categories be onboarded through a particular seller app?
Seller apps can select for which category they would want to bring the sellers onboard. For e.g. Bizom is currently onboarding sellers in the category of Grocery, Health and Wellness, Home & Kitchen, and Personal Care.
How can the buyer raise any grievance after buying products from ONDC network?
Buyer can raise a grievance on the respective buyer apps. Based on the grievance, the buyer apps will coordinate with the other network participants and thereby getting the customer’s issue resolved. Buyer apps will be the primary interface for customers.
How will delivery happen on ONDC?
“There are two modes of delivery that the seller can opt for:
1. On-Network Delivery: In this mode, the delivery will be done by the logistic partners which are integrated on ONDC
2. Off-Network: In this mode, the delivery will be managed by the seller itself.”
In which cities ONDC is live?
ONDC is live PAN India
Can customers buy pharmacy products on ONDC?
Currently, OTC category is live on ONDC.
How to select a robust, reliable, and secure seller platform?
When selecting a seller application, you should look for a solution that is scalable and sustainable. Bizom is already an enterprise-tested solution used by 550+ global brands. We are aligned with the long term aim of ONDC to democratize ecommerce.
What kind of support seller app provides after onboarding a seller on ONDC?
Bizom has a dedicated team to provide handholding and troubleshooting support to all its sellers. This ensures that all the sellers are seamlessly selling on ONDC without any challenges.
Is ONDC focused on a particular segment of sellers?
The aim of ONDC is to democratize ecommerce and provide a level playing field to all the sellers be it of any segment.
