G1 CLUB
Login & Account
Log in using your registered mobile number. You will receive an OTP. Enter the OTP to access the app.
Wait a few seconds and click Resend OTP. If you still do not receive it, contact the Helpline.
Yes. You can log in from any phone using your registered mobile number and OTP.
Check your internet connection, update the app to the latest version, or restart your phone.
Close background apps, check internet connectivity, and try again.
You can view your details in the Profile section of the app with the burger icon on the bottom left.
Please contact the Support to request a mobile number change.
GCPL Loyalty Program
The GCPL Loyalty Program allows retailers to earn rewards by purchasing GCPL products and redeem them for gifts.
Any retailer who is part of the program purchasing GCPL products from authorized distributors or dealers.
No, registration is completely free.
You can connect to the GCPL team or contact Support.
You may be required to submit:
- PAN Card
- Aadhaar Card
- One secondary identity proof
Earning Rewards
Rewards are earned by purchasing GCPL products from authorized distributors or dealers.
Rewards in Rupees are calculated based on:
- Playing games and earning rewards
- Applicable CMM schemes or special offers
Rewards are added immediately after games are played or products are purchased under applicable schemes.
Raise a query through the app or contact Support.
Rewards remain valid as long as the program and membership remain active.
No, rewards cannot be transferred to another retailer.
You can view your rewards in the My Earnings / Rewards section of the loyalty section of the app.
Rewards & Redemption
Redemption can be done in the Loyalty section once it is live.
Rewards can be redeemed for:
- Gifts
- Vouchers
No physical cash is allowed. Cash rewards will be adjusted in the invoice.
Redemption is processed as per program timelines.
Once submitted, cancellation may not be possible. Please contact the Helpline immediately.
Raise a query through the app or contact Support.
Schemes & Offers
You can view them in the Top Deals and CMM Schemes section on the app home page.
Reward slabs represent sales or point milestones required to unlock rewards.
Yes. The app shows weekly and monthly sales performance and progress toward rewards.
You can view them in the CMM Schemes section on the app home page.
Taxes & Compliance
Yes. As per TDS Section 194R, 10% TDS is applicable if yearly redemption exceeds ₹20,000.
Support & Help
You can:
- Call the Support number given in the support section
- Use the Raise a Query email option in the app
Monday to Saturday, 10 AM – 6:00 PM.
You can raise issues related to:
- Login problems
- Missing rewards
- Redemption issues
- Profile updates
- QR code issues
- Gift issues
Program Updates & Privacy
Yes. GCPL reserves the right to modify or terminate the program at any time.
Yes. Updates will be communicated through the app or official communication channels.
You agree to the Terms & Conditions and Privacy Policy of the GCPL Loyalty Program.
Your data is used only for program operations and management as per GCPL’s Privacy Policy.