Hero FAQs
1. Login & Account
Log in using your registered mobile number. Enter the OTP sent to your registered mobile number to access the app.
Wait a few seconds and tap Resend OTP. If you still do not receive the OTP, please contact the Helpline.
Yes. You can log in from any smartphone using your registered mobile number and OTP.
Check your internet connection, update the app to the latest version and restart your phone before trying again.
Close background applications, ensure you have a stable internet connection and try again.
Yes. The Hero Cycles Dealer App is completely free for authorised dealers.
Please contact the Support team to update your registered mobile number.
Go to Profile from the menu (☰) of the app
Basic profile information can be viewed in the app. For changes to registered details, please contact Support.
By ensuring your products are always available, prominently displayed, and correctly positioned, it directly influences purchase decisions at the point of sale, leading to increased sales and market share.
2. Orders & Sales
Go to the Order section, select the required products, review your order and submit it.
You can track the current status of your orders in the Order History section.
Yes. All previously placed orders are available under Order History.
Please contact your Sales Executive or Customer Support immediately.
The dashboard provides visibility into your sales performance & billing
3. Products & Inventory
Use the search option in the product catalogue to find products by model name or SKU.
Yes. Product availability is displayed while placing an order.
The latest catalogue is available under the Products section of the app.
4. Invoices & Payments
All invoices are available in the Invoices section of the app.
Yes. You can download or share invoices directly from the app.
Outstanding balances are available in the Accounts/Outstanding section.
Navigate to the Accounts section and download your statement
5. Support
Call the support number available in the Support section or use the Raise a ticket in the app.
Monday to Saturday, 10:00 AM – 6:00 PM.
You can raise issues related to login, orders, invoices, payments, profile updates, technical issues and application performance.
6. General
Yes. An active internet connection is required for all app features.
Update the app through the Google Play Store or Apple App Store whenever a new version is available.
Notifications are sent through the app, and important updates are displayed on the dashboard.